Terms & Conditions

1. Acceptance of Terms

By accessing or using Urban Home Healthcare's website, mobile application, or healthcare services, you agree to comply with these Terms and Conditions.

2. Healthcare Services

Urban Home Healthcare provides healthcare-related services, including appointment booking, nurse visits, caregiver services, doctor consultations, and health monitoring.

• Services are subject to staff availability.
• Appointments may be rescheduled if necessary.
• Emergency medical situations should contact local emergency services immediately.

3. User Responsibilities

Users agree to:

• Provide accurate personal information.
• Maintain confidentiality of account credentials.
• Provide accurate medical information when requested.
• Use the platform only for lawful purposes.

4. Appointments & Cancellations

Appointments can be booked through the platform based on staff availability.

• Cancellation requests should be made as early as possible.
• Late cancellations may be subject to applicable charges.
• Urban Home Healthcare reserves the right to cancel appointments due to operational reasons.

5. Payments

All payments must be completed through approved payment methods available on the platform.

• Prices may change without prior notice.
• Applicable taxes may be charged separately.
• Refunds are subject to the cancellation policy.

6. Privacy & Data Protection

We take patient privacy seriously and implement appropriate security measures to protect personal and medical information.

• Data is stored securely.
• Access is limited to authorized personnel.
• Information is handled according to applicable laws.

7. Limitation of Liability

Urban Home Healthcare shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform or services.

8. Account Suspension

We reserve the right to suspend or terminate accounts that:

• Provide false information.
• Violate applicable laws.
• Misuse healthcare services or platform features.

9. Changes to Terms

Urban Home Healthcare may update these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of updated terms.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact our support team.