Search for a doctor by speciality, location, or availability, pick a slot that works for you, and confirm — most bookings take under a minute and you'll get an instant confirmation by SMS and email.
Yes — you can reschedule or cancel from the "My appointments" section any time up to 2 hours before your slot, free of charge. Cancellations closer to the appointment time may carry a small fee, shown before you confirm.
For non-emergencies, our 24/7 helpline can triage your symptoms and book you a same-day video or in-clinic slot. For a medical emergency, please call your local emergency number or go to the nearest emergency room directly.
Once your slot starts, you'll get a link to join a secure video call with your doctor from the app or browser. After the call, any prescription is sent digitally to your account and saved in your health records.
A smartphone, tablet, or laptop with a camera and microphone, a stable internet connection, and a quiet, private space. We recommend joining a couple of minutes early to test your camera and audio.
They're great for follow-ups, minor ailments, and general advice. If your doctor feels you need a physical examination or tests, they'll let you know during the call and help you book an in-clinic visit.
We accept UPI, debit and credit cards, net banking, and major wallets. Payment is taken at the time of booking and you'll receive a digital receipt by email.
If you cancel within the free cancellation window, you'll receive a full refund to your original payment method within 5–7 business days. Late cancellations are refunded minus the cancellation fee shown at the time.
Coverage depends on your insurance provider and plan. We recommend checking directly with your insurer whether teleconsultations or specific specialities are covered before booking.
All records are encrypted in transit and at rest, access is limited to you and the doctors you consult, and we never share your data with third parties without your consent.
Just enter your mobile number and we'll send a one-time 6-digit code by SMS — enter that to log in. You can also continue with your Google account if that's easier.
Yes. You can request account deletion from Settings, or by contacting support. We'll remove your personal data in line with our privacy policy and applicable retention requirements for medical records.
Every doctor goes through credential and license verification before they can take appointments on the platform, and we periodically re-check registrations to keep listings current.
We currently cover 18 specialities, from cardiology and dermatology to psychiatry and dentistry — you can browse the full list on our Services page.
Absolutely — search and filter by speciality, rating, experience, and availability to pick the doctor that's right for you, rather than being assigned one automatically.