Privacy Policy

1. Information We Collect

We may collect the following information when you use our website, mobile application, or healthcare services:

• Name, age, gender, and contact information.
• Mobile number used for OTP authentication.
• Address and service location details.
• Appointment and booking information.
• Medical information voluntarily provided by you.
• Device and application usage information.

2. How We Use Your Information

Your information may be used to:

• Provide healthcare services and support.
• Schedule and manage appointments.
• Verify your identity through OTP authentication.
• Communicate service updates and notifications.
• Improve platform performance and user experience.
• Comply with legal and regulatory requirements.

3. Medical Information

Medical information provided through the platform is treated with additional care and accessed only by authorized personnel involved in delivering healthcare services.

4. Information Sharing

We do not sell your personal information. Information may be shared only in the following situations:

• With healthcare professionals involved in your care.
• With service providers supporting platform operations.
• When required by law or regulatory authorities.
• To protect the rights, safety, and security of users.

5. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

• Encrypted data transmission.
• Secure server infrastructure.
• Role-based access controls.
• Regular security monitoring.

6. Cookies & Analytics

Our website may use cookies and analytics technologies to understand usage patterns, improve performance, and enhance user experience.

7. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw consent for optional communications.

9. Children's Privacy

Our services are intended for individuals who can legally provide consent or through their parents or guardians when applicable.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us.